refund policy

we are unable to offer a refund for roasted coffee (perishable goods).

for all non-perishable goods, our refund policy lasts for 30 days, if you return your purchase after 30 days we cannot offer a refund, however we may be able to arrange an exchange.

to be eligible for a refund or exchange, the item must be returned in its original, unused condition.

once your return is received and inspected, we will send you an email to notify you that we have received your returned item and once inspected we'll let you know if your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within five to seven working days.

to return your product, mail your product to:

fao two words coffee
ropes & twines
70 bold street
liverpool
l1 4hr

you are responsible for paying shipping costs for returning your item. shipping costs are non-refundable.